Returns in Poland

It is not possible to exchange and redeem purchased items or services on the fiscal printers prescribed in Poland. The recording of negative transactions is not allowed on the Polish fiscal printers.

Returns, i.e. negative transactions, are purely accounting transactions in Poland.

According to Polish regulations,

• a correction of the stock must be made (if possible, also in the cash register) and
• the customer must return the original fiscal receipt to the issuing company when exchanging/returning the goods.
• Furthermore, the customer must sign a special return form confirming the return.

The returned fiscal receipt, together with the return form, must be sent to the accounting department, which must include the transaction in the monthly VAT report.

Example:

Below you will find an example of a return form. We will be happy to send you this as a Word or PDF file on request.